1. Introduction
JEMEA Coffee Trading respects the privacy of visitors to its website and takes the handling of personal information seriously.
This notice explains how we collect, use and protect personal information when you visit our website or contact us about our Ethiopian coffee products and export services.
2. Information We Collect
When you submit an enquiry through our website, we may collect information such as:
- Your name.
- Your company or business name.
- Your country.
- Your business email address.
- Your telephone number, if provided.
- Your preferred coffee origin and processing method.
- Your requested quantity, packaging requirements and destination.
- Any additional information you include in your message.
We may also collect limited technical information necessary to operate, secure and maintain the website.
3. How We Use Your Information
We use the information you provide to:
- Respond to your enquiries.
- Discuss coffee availability, samples and wholesale quotations.
- Understand your product specifications and commercial requirements.
- Communicate with you about potential or existing business transactions.
- Maintain appropriate business records.
- Protect and maintain the security of our website.
We will not use your enquiry details for unrelated marketing purposes without an appropriate legal basis.
4. Sharing Your Information
We do not sell your personal information.
Where necessary, information may be shared with service providers that help us operate our website, manage enquiries or conduct legitimate business activities.
We may also disclose information where required by applicable law or where necessary to establish, exercise or defend legal claims.
Any sharing of personal information will be subject to applicable legal requirements.
5. Data Security and Retention
We take reasonable steps to protect personal information against unauthorised access, loss, misuse or disclosure.
We retain enquiry information only for as long as reasonably necessary for the purposes described in this notice, including responding to enquiries, managing business relationships and meeting applicable legal obligations.
No method of electronic storage or transmission can be guaranteed to be completely secure.
6. International Transfers
JEMEA Coffee Trading works with international commercial buyers. Depending on the website services used and the location of our service providers, personal information may be processed or stored outside the country in which it was collected.
Where applicable, we will take appropriate steps to meet relevant legal requirements for international transfers of personal information.
7. Your Privacy Rights
Depending on the laws applicable to you, you may have rights to request access to, correction of or deletion of your personal information, or to object to or restrict certain processing.
To make a privacy-related request, please contact JEMEA Coffee Trading using the contact details published on our website.
8. Third-Party Services
Our website may use third-party services to host the website, process enquiries or provide security and analytics functions.
Those services may process information in accordance with their own privacy policies and applicable contractual arrangements.
We will identify relevant services where necessary as the website’s technical configuration is finalised.
9. Changes to This Notice
We may update this notice when our business practices, website services or applicable legal requirements change.
The latest version will be published on this page with its updated date.
10. Contact Us
For questions about this notice or how your personal information is handled, please contact JEMEA Coffee Trading through the contact details provided on our website.